FAQs

  1. How to start with Dataslayer?
  2. Is Datslayer.ai safe?
  3. Do you see the whole sidebar blank?
  4. I don’t get the same data, why is it and how to solve it?
  5. I can’t find the metric I need
  6. How to import data from Supermetrics?
  7. What time zone uses Dataslayer?
  8. How to schedule report refresh?
  9. How to build a report using the drag and drop?
  10. How to compare date range?
  11. Can you schedule refresh each query individually?
  12. Is it possible to create your own calculate metrics?
  13. Can I create a pivot table?
  14. Does my computer need to be on so the queries are refreshed properly?
  15. I only see the first 100 rows; how can I see more?
  16. Will Google Ads Experiment campaign data be uploaded?
  17. Can several people use the same login?
  18. How can I report an issue with my queries?
  19. How do I know how many queries I have left per day?

  1. How to start with Dataslayer?
  2. faq gif

  3. Is Datslayer.ai safe?
  4. You can check all the details of our privacy policy in our home page but these are the most important points:

    • Dataslayer.ai does not store your data on its servers, nor your campaigns, performance, or any data you are pulling using the product.
    • Datslayer.ai employees do not have any access to the data. The only access permitted is upon request by the user in order to solve issues (only queries but no data access), and even then that access is regulated and monitored.
    • Datslayer.ai does not share data and reports with 3rd parties.
    • Dataslayer.ai connects to the marketing and ad networks using only the official API.
    • All data transfers are done using SSL encrypted connections.
    • When you log in to a specific network to make your reports (e.g Facebook ads) you are not typing your username/password into a Dataslayer.ai form. It’s done using the official login/authentication form from the vendor directly. Therefore Dataslayer.ai does not store nor see your user/password details.
    • The paying method in our website is done through Stripe, so Dataslayer.ai does not store or can access your payment information.

  5. Do you see the whole sidebar blank?
    This error is totally unrelated to Dataslayer.
    When this happens to you please, logout from all Google accounts an try using Google Sheets logged in with just one account.
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  7. I don’t get the same data, why is it and how to solve it?
    It is probably an issue with the timezones, if you have checked the timezone and it is correct, please click on “report issue”, in the add-on so we can receive your querys info and see what the problem is.

  8. I can not find the metric I need
    Please, tell us with what datasource you are working, through the Dataslayer chat buttom enable on the ritgh low corner of the add-on.
  9. faq chat

  10. How to import data from Supermetrics?
    In a simple way, from the settings menu, you can import your data from Supermetrics.
  11. faq import

  12. What timezone uses Dataslayer?
    The timezone of each date is set in relation to the timezone of the Google Sheets. Therefore, if the words “yesterday” or “tomorrow” are written in the date range, it is going to be in accordance with the timezone in which each user is.With the following datasources, we cannot interact with the timezone they use to return data:

    Adwords, Analytics and Facebook use the timezone specified in the account from which data is collected.

    DCM: Default timezone is “America/LosAngeles” and cannot be changed.

    Searchconsole: Default timezone is “UTC – 7:00/8:00” and cannot be changed.

    For these 3 datasources we have to send them in each call the timezone setting in each spreadsheet:

    Bing: by default it uses the timezone “PacificTimeUSCanadaTijuana”, but can be changed in the call

    DV360: Uses the “America/NewYork” timezone by default, but can be changed in the call

    Criteo: Default timezone is “GMT”, but can be changed in the call

  13. faq timezone

  14. How to schedule report refresh?
    To refresh your queries you need to select the icon on the top of the Datalsayer.ai add-on.
    If you want to schedule it, click on the option marked below:
  15. faq 1

    A pop up window will come up where you can select how often do you want your query to be refreshed and if you want to receive an e-mail once the refresh has done successfully:

    faq 2

  16. How to build a report using the drag and drop?
    Select the metric you want, drag it to the corresponding field and then drop it.

  17. How to compare date range?
    You can create a new query based on a different date range by clicking on the current date selection:
  18. faq 3

    Then, select the new date range and change the row dimensions accordingly (in this case by month) by dragging the wished dimension and dropping it in the “row” field.

    faq 4

    Once you have selected your new date range, click where you want to put it on your Google sheet and click “Generate Table”.


  19. Can you schedule refresh each query individually?
    No, right now you can only refresh them all together but we have add this functionality to our Roadmap
    for future upgrades.

  20. Is it possible to create your own calculate metrics?
    Yes, since Dataslayer works on Google Sheets you can create and calculate any metric you want.

  21. Can I create a pivot table?
    Yes, it is possible.

  22. Does my computer need to be on so the queries are refreshed properly?
    No, the refreshes run on our servers so you don’t need to have your computer on in order for them to
    work.

  23. I only see the first 100 rows; how can I see more?
    Yes, it is possible to change this in the select “# of rows to fetch” under the Rows and Columns boxes

    faq 11

  24. Will Google Ads Experiment campaign data be uploaded?
    Yes, when you choose the Google Ads datasource and the campaigns metric in Dataslayer, the data from the campaign experiments implemented in Google Ads Experiment will also be loaded.

  25. Can several people use the same login?
    Yes, Dataslayer doesn’t limit the sharing of the same login. Our plans are limited by the number of queries and not by the number of people who are using an account.

  26. How can I report an issue with my queries?
    In the add-on, when you click the Refresh tab at the top, the option “Report an issue with a query” appears. A new window opens where you can explain the problem you have with your query.
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    FAQ 16 Img2

  28. How do I know how many queries I have left per day?
    At the bottom of the add-on you can see “Number of queries per day”.
  29. FAQ 17