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Legal
Effective date: September 2026
These Terms and Conditions constitute a legally binding agreement between DATASLAYER S.L., a company incorporated under the laws of Spain, with tax identification number B44803260 and registered address at Paseo de la Castellana, n.º 210, planta 5, puerta 8, 28046 Madrid, Spain (“Dataslayer”), and the company, organization or professional accepting these Terms or using the Services (the “Client”).
By creating an Account, purchasing a Subscription Plan, accepting an Order Form or accessing or using the Services, the Client confirms that it has read, understood and accepted these Terms. If an individual accepts these Terms on behalf of an organization, that individual represents that they have authority to bind that organization.
“Account” means the account created to access and manage the Services.
“Artificial Intelligence Features” means the artificial intelligence functionality made available through the Services, including AI Chat, Alerts, Dataslayer GPT and Dataslayer MCP.
“Authorized User” means an individual whom the Client has authorized to access or use the Services under its Subscription Plan.
“Client” means the company, organization or professional that accepts these Terms, purchases a Subscription Plan or uses the Services.
“Customer Data” means any data, information or content submitted, connected, retrieved, transferred or otherwise processed by or on behalf of the Client through the Services.
“Data Source” means a third-party platform, account, database or system from which the Client instructs Dataslayer to retrieve data.
“Destination” means a spreadsheet, visualization platform, database, data warehouse, storage service or other system to which the Client instructs Dataslayer to send or make data available.
“Order Form” means any quotation, proposal, ordering document or other written agreement accepted by Dataslayer and the Client that identifies the Services, Subscription Plan, fees or specific commercial conditions.
“Services” means the Dataslayer products, software, connectors, integrations, Artificial Intelligence Features, support and related services made available to the Client.
“Subscription Plan” means the plan selected or purchased by the Client, including its applicable features, limits and fees.
“Subscription Term” means the monthly, annual or other period during which the Client is entitled to use the Services.
“Website” means the Dataslayer website, application and related online properties.
Dataslayer is a cloud-based marketing data integration, reporting and analytics platform. It enables Authorized Users to connect supported third-party Data Sources and retrieve, transfer, transform, blend, schedule, visualize and analyze data through the products and features included in their Subscription Plan.
Depending on the applicable Subscription Plan or Order Form, the Services may include integrations with Google Sheets, Microsoft Excel, Data Studio, Power BI, API Query Manager, Google BigQuery, Snowflake, Amazon S3, Amazon Redshift, Google Cloud Storage, Azure SQL, Azure Storage, supported relational databases, including MySQL, PostgreSQL, SQL Server, Oracle and MariaDB, and Morpheus Marketing Mix Modeling.
The Services may also include Artificial Intelligence Features and other data analysis capabilities. Their availability, usage limits and included functionality depend on the applicable Subscription Plan or Order Form and the technical compatibility of each Data Source and Destination.
The current list of supported Data Sources, Destinations and features is available on the Website. Dataslayer may add, replace or discontinue integrations where reasonably necessary, including as a result of changes made by third-party platforms.
Dataslayer may make new features, functionality, applications or tools available during the Subscription Term. Dataslayer may also update the Services without materially reducing the core functionality purchased by the Client during the current Subscription Term.
Accounts registered by bots or other automated methods are prohibited. The Client and each Authorized User must provide a valid email address and accurate registration information.
The Client is responsible for maintaining the security of its Account, credentials and dashboard URLs. Credentials must not be shared between Authorized Users, and simultaneous login by more than one individual using the same user credentials is not permitted. The Client is responsible for all activity performed through its Account and for managing the access granted to its Authorized Users.
The Client and its Authorized Users may not use the Services for any unlawful purpose or in violation of applicable law, including intellectual property and data protection laws.
The Client and its Authorized Users will not: access content, data, servers or accounts they are not authorized to access; probe, scan or test the vulnerability of the Services or associated systems without authorization; breach or circumvent security or authentication measures; interfere with any user, host or network; introduce malicious code; overload, flood, spam, disrupt or crash the Services; or upload or process personal data without the required rights and lawful basis.
Subject to the Client’s compliance with these Terms and payment of all applicable fees, Dataslayer grants the Client a limited, non-exclusive, non-transferable and revocable right to access and use the Services for its internal business purposes during the Subscription Term.
Dataslayer does not transfer title to, or any intellectual property rights in, the technology or software underlying the Services. Nothing in these Terms grants the Client a right to use any Dataslayer trademark, service mark or logo except with Dataslayer’s prior written permission.
The Client may not copy, modify, reverse engineer, decompile, resell, sublicense or make the Services available to third parties except as expressly permitted by these Terms or agreed by Dataslayer in writing.
The Client retains all rights, title and interest in and to its Customer Data. These Terms do not transfer ownership of Customer Data to Dataslayer.
The Client grants Dataslayer a limited, non-exclusive right to access, process, transmit, temporarily store and otherwise use Customer Data only as necessary to provide, secure, maintain and support the Services, comply with the Client’s instructions and fulfil Dataslayer’s legal obligations.
The Client is responsible for the accuracy, quality and lawfulness of its Customer Data and for ensuring that it has all rights, permissions and lawful bases necessary to connect Data Sources, select Destinations and instruct Dataslayer to process Customer Data.
The Client is also responsible for the configuration of its Data Sources and Destinations, the permissions granted to its Authorized Users and the results of actions performed through its Account.
Where the Client or an Authorized User enables or uses an Artificial Intelligence Feature, the prompts submitted by the user, the data selected for analysis and the information necessary to generate the requested output may be processed by Dataslayer and, where applicable, by the artificial intelligence service supporting that feature.
Dataslayer’s AI Chat and Alerts features use Google’s paid Gemini services to process the information necessary to generate the requested analysis, insights or alerts. Other artificial intelligence integrations, including Dataslayer MCP, may allow the Client to connect an artificial intelligence provider selected or controlled by the Client.
The Client instructs Dataslayer to process and transmit such information solely to provide the requested functionality. The Client is responsible for ensuring that it has the necessary rights and lawful basis to submit any data used with the Artificial Intelligence Features.
Dataslayer does not use Customer Data to train or fine-tune any artificial intelligence model. Dataslayer uses paid artificial intelligence services under terms that do not permit Customer Data to be used to train or improve their general-purpose artificial intelligence models.
Where the Client connects the Services to an artificial intelligence provider selected or controlled by the Client, the use of that provider is also subject to the provider’s own terms and privacy policy.
Artificial intelligence outputs may be incomplete, inaccurate or unsuitable for the Client’s intended purpose. The Client must review and verify outputs before relying on them. Such outputs do not constitute legal, financial or other professional advice.
Each party will comply with the data protection laws applicable to its activities under these Terms.
Where Dataslayer processes personal data on behalf of the Client in connection with the Services, such processing will be governed by Dataslayer’s Data Processing Agreement, which is available upon request.
The Client is responsible for ensuring that it has the necessary rights, permissions and lawful basis to provide personal data to Dataslayer and instruct Dataslayer to process it through the Services.
Dataslayer does not sell Customer Data or use or disclose Customer Data for third-party advertising or marketing purposes.
Dataslayer will process and transmit Customer Data only to the extent necessary to provide, secure, maintain and support the Services, in accordance with the Client’s configuration and instructions, or where required by applicable law.
Further information about the processing of personal data is available in Dataslayer’s Privacy Policy and, where applicable, its Data Processing Agreement.
Dataslayer will maintain appropriate technical and organizational measures designed to protect Customer Data against unauthorized access, use, alteration, disclosure or destruction.
These measures may include encryption in transit and at rest where applicable, access controls, authentication mechanisms, monitoring, backups and security management procedures.
Further information about Dataslayer’s security practices and applicable certifications is available on its Security page. No method of electronic transmission, processing or storage is completely secure, and Dataslayer cannot guarantee that security incidents will never occur.
The Client is responsible for maintaining the confidentiality and security of its Account credentials, controlling access granted to Authorized Users and promptly notifying Dataslayer of suspected unauthorized access or a security incident affecting its Account.
Each party may receive non-public business, technical, commercial or security information belonging to the other party (“Confidential Information”).
Each party will use the other party’s Confidential Information only to provide or receive the Services and will protect it using at least reasonable care. Confidential Information may be disclosed only to employees, contractors and professional advisers who need to know it and who are subject to appropriate confidentiality obligations.
Confidential Information does not include information that is publicly available through no breach of these Terms, was lawfully known by the receiving party before disclosure, is received lawfully from a third party without a confidentiality obligation or is independently developed without using the other party’s Confidential Information.
A party may disclose Confidential Information where required by law, provided that it gives the other party prior notice where legally permitted.
Dataslayer and the Client may enter into a separate Non-Disclosure Agreement upon request. If a signed Non-Disclosure Agreement conflicts with this section, the Non-Disclosure Agreement will apply to the relevant Confidential Information.
Access to the Services is subject to the features and limits of the Client’s applicable Subscription Plan or Order Form. These may include limits relating to Authorized Users, connectors, accounts, Destinations, data volume, rows, refresh frequency, scheduling, historical data or other usage parameters.
The Client must not circumvent or attempt to circumvent a technical, account or usage limitation associated with its Subscription Plan.
Where a Subscription Plan is described as including unlimited use of a feature, that use remains subject to this fair use provision. Dataslayer will not impose an undisclosed fixed usage limit on a feature described as unlimited. The Client must not use the Services in a manner that is abusive, fraudulent, unlawful or reasonably likely to impair the security, stability, availability or performance of the Services for Dataslayer or other clients.
If the Client’s usage materially affects the operation or availability of the Services, Dataslayer will, where reasonably possible, contact the Client and work with it to reduce the impact, modify its usage or agree on an appropriate Subscription Plan. Dataslayer may temporarily restrict or suspend the affected usage where reasonably necessary to protect the Services, other clients or third parties.
The Client may purchase additional features, capacity, connectors, accounts or other add-ons where offered by Dataslayer.
Dataslayer relies on APIs and services operated by third-party platforms. Their availability, data structure, authentication requirements, rate limits and permitted uses are controlled by those third parties and may change without notice to Dataslayer.
Dataslayer does not control and cannot guarantee the continued availability or accuracy of a third-party API. Dataslayer will use commercially reasonable efforts to maintain supported integrations and address disruptions within its control.
The Client is responsible for maintaining valid authorizations, credentials and permissions for its Data Sources and Destinations and for complying with the terms applicable to the third-party services it chooses to connect.
Dataslayer provides support through the channels and during the general support hours published on the Website. Available support channels and assistance may vary according to the Client’s Subscription Plan or Order Form.
Support covers reasonable assistance with the use and configuration of the Services and investigation of reported technical issues. It does not include professional services, custom development or issues caused by systems outside Dataslayer’s control unless separately agreed.
Dataslayer regularly performs maintenance, updates and improvements to maintain the security, performance and functionality of the Services.
Where scheduled maintenance is reasonably expected to materially affect the availability of the Services, Dataslayer will provide advance notice whenever reasonably possible and will seek to minimize disruption.
Dataslayer may perform emergency maintenance without prior notice where necessary to address urgent security, availability or technical issues. In such cases, Dataslayer will provide information to affected Clients as soon as reasonably practicable.
The Client agrees to pay the fees applicable to its Subscription Plan or specified in the applicable Order Form or invoice.
Dataslayer accepts payment by credit card, debit card, SEPA Direct Debit and bank transfer. Unless otherwise stated, subscription fees are payable in advance.
The Client is responsible for providing complete and accurate billing and tax information and for keeping that information up to date.
Subscriptions are offered on a monthly, annual or otherwise agreed basis.
Subscriptions purchased and billed through Stripe automatically renew for successive periods equal to the current Subscription Term unless canceled by the Client before the applicable renewal date. The applicable subscription fee will be charged automatically using the payment method associated with the subscription.
Subscriptions paid by bank transfer do not renew automatically. Before the end of the current Subscription Term, Dataslayer will contact the Client to request confirmation of renewal. Once the Client confirms the renewal, Dataslayer will issue the corresponding invoice. The Client’s confirmation constitutes acceptance of the renewal for the agreed Subscription Term.
Dataslayer may change its prices by providing at least 30 days’ prior notice. Unless the Client expressly agrees otherwise, price changes will apply from the next renewal and will not affect the current prepaid Subscription Term.
Subscription upgrades may take effect immediately. Dataslayer may charge the corresponding prorated amount or price difference for the remainder of the current Subscription Term.
Subscription downgrades will normally take effect at the beginning of the next Subscription Term. No refund or credit will be provided for unused features, capacity or time during the current Subscription Term.
The Client may cancel or modify its subscription by logging into its Account through the Dataslayer Website and accessing its profile settings. The Client may also request cancellation or modification by contacting Dataslayer at info@dataslayer.ai before the end of the current Subscription Term.
Cancellation prevents the subscription from renewing and will take effect at the end of the current paid Subscription Term. The Client will continue to have access to the Services until that date unless the subscription is terminated earlier under these Terms.
The Client is responsible for completing or requesting the cancellation before the applicable renewal date. Dataslayer does not refund automatic renewal payments where the subscription was not canceled in time.
Except where required by applicable law, fees paid for the Services are non-refundable. Dataslayer does not provide refunds or credits for partial subscription periods, unused capacity, downgrades or Services that the Client decides not to use.
Dataslayer may issue a refund, credit or other compensation at its discretion. Exceptional compensation does not create an obligation to provide the same or similar compensation in another case.
Dataslayer offers a 15-day free trial of its Services. No payment card is required to start the trial.
Unless otherwise expressly stated, the trial automatically ends after 15 days and does not convert into a paid subscription unless the Client selects and purchases a Subscription Plan. Dataslayer may limit free trials to prevent misuse, including repeated trial registrations by the same Client or user.
Dataslayer may make certain Services, features or integrations available free of charge, as a preview, in beta or on an experimental basis.
Beta or preview features may be incomplete, contain errors, change during testing or be discontinued before general release. Dataslayer may modify, limit or discontinue free, beta, preview or experimental Services at any time.
The Client acknowledges that such Services should not be used for critical production purposes unless Dataslayer expressly confirms otherwise. Except where prohibited by law, free, beta, preview and experimental Services are provided on an “as is” and “as available” basis.
The provisions concerning acceptable use, Customer Data, data protection, confidentiality and intellectual property also apply to free and beta Services.
Invoices must be paid within the payment period specified in the applicable invoice or Order Form.
If a payment becomes overdue, Dataslayer may notify the Client and suspend access to some or all of the Services until the outstanding amount has been paid. Suspension for non-payment does not release the Client from its obligation to pay the applicable fees.
Dataslayer may permanently terminate the subscription if the outstanding payment remains unpaid after reasonable notice.
Unless expressly stated otherwise, the fees displayed or quoted by Dataslayer exclude VAT.
Clients established in Spain will be charged VAT at the applicable Spanish rate.
Clients established outside Spain will not be charged VAT provided that they submit complete and valid billing details establishing their country of business and, where applicable, a valid VAT identification number.
If the Client does not provide complete and valid billing details, Dataslayer will charge VAT at the applicable rate.
The Client is responsible for ensuring that its billing and tax information is accurate and up to date.
Dataslayer may provide implementation, onboarding, migration, training, consulting, connector development or other professional services where separately agreed with the Client.
The scope, deliverables, schedule, responsibilities and fees applicable to Professional Services will be specified in an Order Form, proposal or other written agreement accepted by the parties.
Unless expressly stated otherwise, estimated delivery dates are indicative and depend on the Client providing the access, information, feedback and cooperation reasonably required by Dataslayer.
Professional Services do not include the development or delivery of functionality, connectors or customization that has not been expressly agreed in writing.
Dataslayer.ai supports present and previous major releases of Chrome, Firefox, Edge, and Safari. Every time a new version is released, Dataslayer begins supporting that version and stops supporting the third most recent version. Dataslayer supports current browser versions to provide updated functionality and a reliable user experience. Clients may contact the support team with browser-related questions.
Dataslayer and its licensors retain all rights, title and interest in and to the Services, including the underlying software, technology, documentation, interfaces, designs, trademarks and all improvements or derivative works relating to them.
The Client may not duplicate, copy or reuse the Website’s HTML, CSS, JavaScript or visual design elements without Dataslayer’s express written permission. Content posted or processed through the Services must comply with applicable intellectual property laws.
The Client and its Authorized Users may provide suggestions, ideas, comments or other feedback concerning the Services. Dataslayer may use that feedback to develop, improve and operate its products and services without restriction or payment, provided that Dataslayer does not publicly identify the Client as its source without permission.
Providing feedback does not transfer ownership of Customer Data or the Client’s Confidential Information to Dataslayer.
The Client grants Dataslayer permission to use the Client’s name, trade name, trademarks and logos solely for the purpose of identifying the Client as a customer of Dataslayer on Dataslayer’s Website, customer lists, presentations and marketing materials.
Dataslayer will use such materials in accordance with any brand guidelines provided by the Client and will not imply any endorsement beyond the Client’s use of the Services.
The Client may withdraw this permission at any time by providing written notice to Dataslayer, in which case Dataslayer will cease any new use of the Client’s name, trademarks and logos within a reasonable period.
Dataslayer may send the Client and its Authorized Users communications necessary to provide and manage the Services. These may include account verification messages, billing and renewal notices, security notifications, service incidents, scheduled maintenance, material product changes and changes to these Terms or other applicable policies.
These communications form part of the Services and are not promotional. The Client may not opt out of essential service communications while maintaining an active Account, although it may update the individuals designated to receive them.
Where permitted by applicable law, Dataslayer may send the Client and its Authorized Users marketing and educational communications. These may include industry and market news, product updates and improvements, guides, reports, courses, webinars, events, surveys, offers and information about related Dataslayer products or services.
Recipients may unsubscribe from these communications at any time by using the unsubscribe link included in the email or by contacting Dataslayer. Unsubscribing from marketing and educational communications will not affect essential service, security, billing or contractual communications.
Dataslayer may suspend or terminate the Client’s access to the Services if:
Dataslayer may act immediately where the breach or risk cannot reasonably be remedied or where immediate action is necessary to protect the Services, Dataslayer, its clients or third parties.
Upon expiration or termination of the Subscription Term, the Client’s right to access and use the applicable Services will end.
The Client is responsible for exporting Customer Data or reports it wishes to retain before the Subscription Term ends. Data already transferred to a Destination controlled by the Client will remain under the Client’s control and responsibility.
Dataslayer may delete or anonymize Customer Data associated with the terminated Services in accordance with its applicable retention practices, Privacy Policy, Data Processing Agreement and legal obligations. Residual copies may remain temporarily in secure backups until deleted through Dataslayer’s ordinary backup cycle.
Termination does not affect rights, payment obligations or liabilities that arose before the termination date.
Dataslayer will provide the Services with reasonable skill and care and substantially in accordance with the applicable service description and documentation.
The Client acknowledges that the Services rely on third-party Data Sources, Destinations, APIs and infrastructure that are not controlled by Dataslayer. Dataslayer does not warrant the availability, continuity, accuracy or completeness of data or functionality provided by those third parties.
Except for the express commitments contained in these Terms, and to the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis. Dataslayer does not warrant that the Services will be uninterrupted or error-free, that every defect can be corrected or that the Services will meet every individual requirement of the Client.
To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, punitive or consequential damages, or for loss of profits, revenue, business opportunities, goodwill or anticipated savings arising out of or relating to the Services or these Terms.
Dataslayer will be liable only for direct and proven damage that was reasonably foreseeable and results from Dataslayer’s breach of these Terms. Any additional or specific limitation of liability will apply only where expressly agreed by Dataslayer and the Client in writing.
The limitations in this section apply regardless of the legal basis of the claim and even if a party has been advised of the possibility of such damage.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law. This section does not limit the Client’s obligation to pay fees or other amounts properly due under these Terms.
The Client will indemnify and hold Dataslayer harmless against a third-party claim, damage, liability, cost or reasonable legal expense arising from Customer Data that infringes a third party’s intellectual property, privacy or other legal rights; the Client’s unlawful or unauthorized collection, use or processing of Customer Data; the Client’s use of the Services in breach of these Terms or applicable law; or access to or use of the Services by an Authorized User in breach of these Terms.
This obligation applies only where Dataslayer promptly informs the Client of the claim, provides reasonable cooperation and allows the Client to control the defence and settlement of the claim. The Client may not agree to a settlement that admits liability by Dataslayer or imposes an obligation on Dataslayer without Dataslayer’s prior written consent.
Dataslayer has no control over, and no liability for, third-party websites or materials. Dataslayer works with partners and affiliates whose websites may be linked from the Website.
Dataslayer makes no guarantee about the accuracy, currency, content, quality or performance of third-party websites and accepts no responsibility for content available through them. Unless expressly stated otherwise, these Terms govern the Client’s use of the Services but do not replace the terms applicable to a third-party website or service.
Neither party will be liable for delay or failure to perform its obligations under these Terms where caused by circumstances beyond its reasonable control.
Such circumstances may include natural disasters, fire, flooding, war, terrorism, civil unrest, governmental action, labour disputes, widespread Internet or telecommunications failures, failures of cloud infrastructure or third-party platforms, changes to or suspension of third-party APIs and cyberattacks that could not reasonably have been prevented through appropriate security measures.
The affected party will use reasonable efforts to mitigate the effects of the event and resume performance as soon as reasonably practicable. This section does not excuse the Client’s obligation to pay fees already due for Services provided before the event.
Dataslayer may identify the Client as a customer or use the Client’s name, trademarks or corporate logo in marketing materials only with the Client’s prior permission. The Client may withdraw that permission by contacting Dataslayer at info@dataslayer.ai.
Contractual notices under these Terms will be provided by email.
Dataslayer may send notices to the email address associated with the Client’s Account or another contact address provided by the Client. The Client must ensure that its contact information remains accurate and up to date.
Notices to Dataslayer must be sent to info@dataslayer.ai. An email notice will be considered received on the first business day after it is sent unless the sender receives an automatic notification confirming that the message could not be delivered.
These Terms and any dispute or claim arising out of or relating to them, the Services or the Website will be governed by the laws of Spain, without regard to conflict-of-law principles.
Dataslayer and the Client submit to the exclusive jurisdiction of the courts of Madrid, Spain, except where applicable law requires a different jurisdiction.
These Terms govern the Client’s access to and use of the Services and prevail in the event of a conflict with a purchase order, procurement document, policy or other document issued by the Client.
A different written agreement will override a provision of these Terms only where it expressly identifies the provision being replaced or modified and has been accepted in writing by an authorized representative of Dataslayer.
These Terms, together with the applicable Subscription Plan, any accepted Order Form, the Data Processing Agreement, any applicable Non-Disclosure Agreement and any other written agreement expressly accepted by both parties, constitute the entire agreement between Dataslayer and the Client concerning the Services.
These documents replace prior discussions, communications or proposals concerning the same subject matter, except where the parties have expressly agreed otherwise in writing.
If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. A waiver of a breach will not constitute a waiver of any earlier, concurrent or later breach. A waiver is effective only if made in writing by an authorized representative of the waiving party.
The Client may not assign or transfer its rights or obligations under these Terms without Dataslayer’s prior written consent. Dataslayer may assign these Terms in connection with a merger, acquisition, corporate reorganization or transfer of all or substantially all of the business or assets to which these Terms relate.
Dataslayer and the Client are independent contracting parties. These Terms do not create a partnership, joint venture, agency, franchise, employment or fiduciary relationship between them, and neither party has authority to bind the other unless expressly agreed in writing.
These Terms are entered into solely for the benefit of Dataslayer and the Client. They do not grant a contractual right or remedy to a third party except where expressly stated otherwise.
Dataslayer may update these Terms from time to time. The revised version will be published on the Website with its effective date.
Where a change materially affects the Client’s rights or obligations, Dataslayer will provide reasonable advance notice by email or through the Services. Unless the change is required by law or addresses an urgent security issue, a material change will apply no earlier than the date stated in the notice.
Continued use of the Services after the effective date of revised Terms constitutes acceptance of the changes. If the Client does not agree to a material change, it may cancel the affected subscription before the revised Terms take effect. Cancellation remains subject to the provisions governing refunds and the current Subscription Term.
Questions about these Terms may be sent to info@dataslayer.ai.
